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Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields.

CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation. Deliver amazing customer experiences every time. Microsoft Dynamics CRM helps you turn every customer into a happy customer. Watch the Microsoft Dynamics Global Premiere Event to learn more about Microsoft Dynamics CRM 2013.

Microsoft Dynamics CRM offers both on-premise and cloud-based CRM solutions to meet your unique business needs. We also offer mobile CRM apps and platforms that allow you to manage your customer relationships on your mobile devices, and tools that integrate data and reporting from social media directly into your CRM application.

Key Features of CRM
Sales Capability
  • Complete view of customer data (online/offline)
  • Get real time access to leads
  • Identify cross-sell and up-sell opportunities
Microsoft Dynamics CRM Provides
  • Lead and Opportunity Management
  • Account and Contact Management
  • Territory Management
  • Forecasting and Sales Analytics
  • Offline and Mobile Device Access
  • Quick Access to Products, Pricing, and Quotes

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Marketing Capability
  • Manage Marketing Campaigns
  • Manage Markreting List
  • Track Customer Responces
Microsoft Dynamics CRM Provides
  • Customer Segmentation
  • Campaign Planning and Execution
  • Data Extraction and Cleansing
  • Analytics and Reporting
  • Marketing/Sales Collaboration Tools
  • Information Sharing Portals

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Customer Service Capability
  • Easy to respond to Customer Service Issues
  • Consistent and efficient Customer Care
  • Long-term Business Relationship
Microsof Dynamics CRM Provides
  • Case and Interaction Management
  • Product and Contract Management
  • Knowledge-base Management
  • Service Scheduling
  • Workflow Across Teams and Groups
  • Service Reporting and Analytics

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